TV Problems

Possible Defects for Diagnosis

Some Solutions

No Power
TV operates erratically.
TV won't turn on

AC Power Cord not connected
Local power failure?
Source turned off
Unplug the TV for 30 seconds, then try operating it again
Make sure the wall outlet is working.

Connect power cord. Try a different power outlet.
Contact power company for information.
Turn Source equipment on.

Poor or no picture

Cable box or cable line problem
Broadcast problem
Antenna signal weak
Check all wire connections .

Try a different channel.
Check Video menu option settings. Check cable box

Poor or no color

Sub-standard broadcast.
Sub-standard cable signal.

Try a different channel.
Notify cable company of reception problem.

Poor sound quality

Cable box problem
Adjust the antenna..
Audio muted.
Broadcast problem.
Internal Speakers turned off.

Press MUTE or VOL (Volume) + key to increase sound level.
Tune to a different channel.
Turn Internal Speakers on in Audio Menu.

No picture or sound

Try another channel.
Press the SOURCE button.
Make sure the TV is plugged in.
Check the antenna/cable connections.

Connect power cord. Try a different power outlet.
Turn Source equipment on.
Use SOURCE to choose correct picture and sound source.

No CATV reception  

Cable wire not connected.
Cable service interrupted.
Antenna setting, not Cable (CATV).

Connect cable to Antenna/Cable.
Contact cable service.
Select Cable in Signal Source menu.

Picture wobbles or drifts.

CATV wire not connected.
Local interference.
Scrambled CATV channel.

Make or tighten connections.
Try different channel. Turn off interfering appliance.
Tune to unscrambled channel.

TV pictures has a Red/Green or Pink tint.

TV cables not installed properly

Re-install R.G.B. cables properly to TV

TV picture freezing

Cable box problem.
Digital signal strength
Antenna hook-up

Please check the TV digital signal strength.
Check TV cable box
Check TV antenna

Black bars on the screen

HD channels sometimes broadcast Standard Definition (SD)programming, which can cause black bars

Set your cable/satellite box to stretch or wide screen mode to eliminate the bars

Snow Picture

Digital signal can't be snowy
Wrong antenna connection.
Wrong tuning mode.
Loose connection.

Your cable box may need a firmware upgrade.
Check that all connections are tight.
Check antenna.

Ghosting on picture

Caused by compatibility issues with your cable box.
Convergence

Try connecting Component cables instead.
Check antenna.
Adjust convergence

Remote control malfunctions

Wrong mode selected.
Weak batteries.
Not aimed at remote sensor.

Replace the remote control batteries.
Clean the upper edge of the remote control(transmission window)
Check the battery terminals.

Close Captioning not working

If you are using a Cable/Satellite box, you must set Closed Captioning on the box, not your TV.